How to check an insurance agent's license in Texas

The short answer: start from the Texas Department of Insurance's (TDI's) own agent-lookup page, which sends you to a search by name or license number, and call TDI's Help Line at 800-252-3439 if you also want to know about complaints and disciplinary actions.^[1]^[2] Our general licensing guide covers what applies in every state. This page covers only the Texas tools, and what TDI itself says each one gives you.

Why it matters

TDI's consumer guidance says it is against the law to sell insurance without a license.^[2] TDI says you can search by name or license number.^[1] This page is about Texas only, and only about United States insurance regulators; if your agent is licensed somewhere else, see the last section.

What we read, and what TDI says about its own pages

We read every TDI and related page cited here on 30 September 2026. TDI dates them unevenly: the agent-lookup page says "Last updated: 4/15/2021",^[1] the shopping-tips page 12/11/2025,^[2] the complaint page 7/8/2026,^[5] and the agent-lists page 4/11/2024.^[4] The disciplinary-orders page shows no update date, but its newest listed order was dated 8/26/2026.^[3] An older page can quietly change where a link points, so if a link below fails, start again from TDI's agent-lookup page.

Step 1: get the name or the license number

Ask the agent for their full name as licensed and their Texas license number. TDI says you can search by either.^[1] If you only have a business card with a nickname, the name the agent gives you on request is the one to search.

Step 2: run the lookup TDI points you to

TDI's agent-lookup page says that to get "an agent or adjuster's address, phone number, types of insurance they sell, and companies they've worked for," you use the Customer Inquiry form on Sircon.com.^[1] That form lives on the website of Sircon, a licensing-technology company, not on tdi.texas.gov; TDI's page is what sends you there, so begin on TDI's page rather than searching for the form. The form asks you to choose a state. Sircon's own page lists nine states it serves, Texas among them, so pick Texas.^[6]

Read the wording carefully: TDI says the lookup shows "companies they've worked for." It does not say those are current carrier appointments. For the current position, see step 5 and our appointment guide.

Step 3: ask TDI about complaints and discipline

TDI's consumer page says to call its Help Line at 800-252-3439 to find out whether a company or agent is licensed by TDI, how many complaints have been filed against them, and whether TDI has taken any disciplinary actions against them.^[2] TDI's complaint page says the line answers 8 a.m. to 5 p.m. Central time, Monday through Friday.^[5] The pages we read describe this as a phone service. They do not describe a public online complaint-count search for individual agents.

Step 4: search TDI's disciplinary orders yourself

TDI publishes a list of disciplinary orders. For orders from 2022 to the present, TDI says to use the search box at the top of the page, add the word "order" to narrow the results, or click the "Disciplinary orders" tab on the results page. For orders dated 2021 and older, TDI says to send an open records request.^[3] The page's list has three columns: an order number (linked to the order), a date, and the names and cities of those involved.^[3] Our guide to reading a state disciplinary record explains what to look for inside an order. A name that does not appear is not proof of a clean record: the online search only reaches back to 2022, and spelling or business-name differences can hide a match.

Step 5: for appointments, TDI's downloadable lists

TDI's agent-lists page says its data sets on the Texas.gov Open Data Portal include "active insurance company appointments for agents and adjusters," and that a report generator can search by a specific license number for company appointments, including historical data such as inactive and active appointments and termination dates and reasons.^[4] These are data tables you filter or export, not a one-box lookup, so they take more effort than steps 2 and 3. The page does not say how often the appointment tables are refreshed.

The Texas routes at a glance

Route	What TDI's page says it gives you	What the page does not say
Customer Inquiry form on Sircon.com (linked from TDI)	Address, phone number, types of insurance sold, and companies the person has worked for; search by name or license number^[1]	Whether those companies are current appointments
TDI Help Line, 800-252-3439	Whether the agent is licensed, how many complaints were filed, and whether TDI took disciplinary actions^[2]	Any online version of these answers
Disciplinary orders page	Orders from 2022 to present searchable on TDI's site; 2021 and older by open records request^[3]	Orders before 2022 online (older ones go through an open records request)
Agent lists and report generator (Open Data Portal)	Active appointment lists; historical appointments by license number, with termination dates and reasons^[4]	How often the tables are refreshed

What a clean Texas result does not tell you

An active license does not show that the person is authorized for the specific product being pitched (see lines of authority), is appointed by the specific insurer named (see why appointment matters), or has no disciplinary record (step 4). It also says nothing about how financially strong the insurer is. For how Texas licensing differs from other states, including its temporary license, see our Texas licensing explainer.

If something looks wrong

TDI's complaint page says TDI can help with complaints "against companies, agents, and adjusters," and to call its Help Line or use the complaint options on that page; the page also links a Consumer Complaint Portal log-in for adding documents to a complaint you have already filed.^[5] Our complaint guide covers what to include.

If your agent is not licensed in Texas

Another state has its own tool and its own rules. The National Association of Insurance Commissioners (NAIC) runs a directory where you pick a state and find its insurance department, a local agent search, and a complaint route.^[7] For New York, see how to check an agent's license in New York. For Canada, where there is no national system, see the Canadian guide. This site covers United States agents and law only.

When we will update this page

We re-read this page when TDI changes its agent-lookup page, the Sircon form it links to, its disciplinary-orders search, or its complaint routes. If something here is out of date, tell us; corrections are dated on the page.

References

[1] Texas Department of Insurance, "How to find a licensed insurance agent or adjuster" (page shows "Last updated: 4/15/2021"), read 30 September 2026 — tdi.texas.gov/agent/agent-lookup.html
[2] Texas Department of Insurance, "How do I find an insurance agent or company?" (last updated 12/11/2025), read 30 September 2026 — tdi.texas.gov/tips/find-an-agent.html
[3] Texas Department of Insurance, "Disciplinary orders," read 30 September 2026 — tdi.texas.gov/commissioner/disciplinary-orders/
[4] Texas Department of Insurance, "Lists of Texas insurance agents, adjusters, and agencies" (last updated 4/11/2024), read 30 September 2026 — tdi.texas.gov/agent/agentlists.html
[5] Texas Department of Insurance, "Get help with an insurance complaint" (last updated 7/8/2026), read 30 September 2026 — tdi.texas.gov/consumer/get-help-with-an-insurance-complaint.html
[6] Sircon, Compliance Express Consumer Inquiry form (the form TDI links to), read 30 September 2026 — sircon.com consumer inquiry
[7] NAIC, "State Insurance Departments" directory, read 30 September 2026 — content.naic.org/state-insurance-departments

What you can do next

Check an agent's license yourself, step by step
Check an agent (United States agents and brokers only) — see which ones we have checked
See how we check — the rules and sources behind each result
Report an error or request a correction
Browse all agent guides